Custom-designed Solutions for Your Enterprise
We’ve done the research, so we understand that every enterprise requires different communication structures. We’ll work with you to identify your necessities and provide you with the best fitting solution for your business. Our team will go beyond expectations to develop customized applications and integrations specific to your needs and equip you with all the features to help your business thrive.
Unify Your Communications with Custom Integrations
Get custom integrations with your CRM (Customer Relationship Management), POS (Point of Sale) system, and business software to streamline your business communication process and equip your enterprise with extensive analytics.
Magic Auto Provisioning and Templated Configurations
The concept is simple: we’ve created an iterative process where we work with you through lab tests and pilots to build the perfect communication system equipped with customized applications and integrations for one of your locations.
Once that pilot location has everything you want, including names of phones, extension numbers, systemized buttons, and personalized features, we can then take that blueprint and reproduce replicas of that communication system for all your other locations. We also offer template plus for sites that need different customizations.
Benefits of Magic Auto Provisioning:
- Ease of deployment
- Immediate provisioning
- Streamlined support
- Bulk changes can be made with one press of a button
Third-Party Integrations and Automated Communications
With SimpleVoIP, you can program special announcements for your auto-attendant based on the times and dates that your customers call.
We understand that it’s time-consuming for enterprises to update store hours on their UCaaS system, website, and third-party applications, such as Google and Yelp. So, we’ve automated our system and auto-attendant features to react based on the store hours listed on your website.
We’ve built integrations that will automatically sync any changes on your website and apply them to SimpleVoIP’s database, Google, and Yelp. So you only have to take one action to create synchronal changes for tens, hundreds, and even thousands of your locations.
This unified prompt will let your SimpleVoIP system and auto-attendant react and provide customized messages based on your website’s store hours.
A Streamlined and Personalized Order and Pick-up Process
A national hamburger franchise group did a market study and found that 25% of their customers still prefer ordering food directly by telephone instead of using delivery apps such as GrubHub, Door Dash, or Uber Eats.
SimpleVoIP custom-designed a solution wherein customers can call the restaurant and speak to an auto-attendant that will ask which numbered parking spot they’re located. Then, SimpleVoIP’s system will automatically find the customers’ information based on their phone numbers in conjunction with the franchise group’s POS system. The search will then show the status of customers’ orders. The auto-attendant can then update customers through text to speech if their orders are complete or if they need to wait for a certain number of minutes.
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