Who We Are
The best service is barely noticed but always remembered.
All it takes is one bad experience. A missed or misunderstood customer interaction is like serving someone the wrong order. Even when you fix it, it’s hard to gain back trust. Ultimately, you want satisfied customers who come back for more and share their positive experience with others through word-of-mouth and five-star reviews.
What would it mean to your business if customers were as delighted about your service as they are about what you are offering them?
SimpleVoIP is an Internet-based communications system that can handle all of your service needs. We clear the table of any concerns you might have regarding your phone system, with the quality, system reliability, and a feature set that you need to be successful.
Our Customers
Auto Attendant
No need for multiple lines. No more busy signals. No more “Hold, please.” No more wasting time on one line providing directions and hours over and over again.
- Professional, fully customizable recorded greeting and call routing system.
- Unlimited menu options (e.g. press 1 to place an order; press 2 for support; press 3 for directions; etc.)
- Every call routed to the right people, in the right places, in the right amount of time.
- Custom ring groups.
- Automated, outbound SMS text messages to customers requesting information.
WHAT IS AN AUTO ATTENDANT?
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Step 1:
Caller dials into your
business line. -
Step 2:
Incoming calls are answered by your pre-recorded greeting.
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Step 3:
Auto Attendent presents caller with the menu of available call
options. -
Step 4:
Caller select from the menu and is routed to the correct person.
Curbside Pick-Up App
Curbside pickup is not going away. SimpleVoIP’s custom-built app enables simple, two-way curbside texting capabilities using your main number.
- Customer arrives at curbside and sends text message to your store (e.g. spot #, car make/model, etc.)
- Staff alerted audibly and visually to ensure rapid response.
- Staff sends quick, customized, pre-programmed response (e.g. “we’re on our way out.”)
- All communications are logged.
Simple VoIP Mobile App
Answer calls, send and receive text messages and check your voicemail from anywhere
- Lets you answer calls, send texts and read transcribed voicemails from wherever you are.
- iOS and Android compatible
Other great features include: Caller ID with name; eFax; an intercom paging system; and professional on-hold music or custom recorded messaging.
SimpleVoIP also optimizes your network and provide onsite installation and support.
Satisfy Your Customers’ Need For Connection
By necessity or choice, everyone’s using new tools like web ordering, text messaging and GPS to order and pick up their food.
SimpleVoIP has more than 40 great features, including three unique, must-have features that make communications between you and customers as smooth and simple as possible.
Check Out Our Customers Reviews
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I love the service and received my new phones in 2 days! Easy setup, right out of the box. And my virtual assistant menu for callers was an instant hit!
Mike M.Rome, GAMy favorite feature is the text messaging to our customers when they call in asking for our hours or directions. Now we don’t have to answer those calls. We love it.
Serena R.Brookfield, ILPhones were indeed plug & play. SimpleVoIP transferred our main phone number in a week and helped us get up and running. Thanks!
Jamie V.Berkeley, CA
Blog Posts
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08 Sep, 2021Communication is an essential aspect of a business. As a person who runs one, I'm sure that you've set ...
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02 Aug, 2021It's an understatement that businesses are having a hard time with understaf...
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14 Jun, 2021Customers are returning to your restaurant after a year of ordering takeout from home due to the pandem...
