Best Small Business Phone Systems from a Customer Perspective
20 May, 2021
Posted By: Peter Wear
Categories: VoIP Phone
The best small business phone systems operate around the experience that your customers expect from your business. A large chunk of communication now occurs digitally – we no longer have to call in every time we need a service. That’s why when customers do call in, they expect to hear a voice on the other end of the line. Your job is to make sure that their experience is perfect – and that often begins with the phrase “Thank you for calling, how can I help you?” But sometimes, your staff isn’t available to take every call. In these situations, you need to rely on phone systems that are tailored to your unique small business experience. Do you have the best small business phone systems in place to manage these situations and turn calls into opportunities?
What Do You Need from the Best Small Business Phone Systems?Imagine the next phone call that you plan to make to a small business – it might be a barber, an auto-body shop, or a dentist. You’re looking for a service, and need to get it scheduled within a timeframe that best works for you. What are the things that you require from this call?
- You want to be sure you’ve reached the right business at the right location.
- You’re looking to get directed to the right person the first time – without having to be rerouted.
- You don’t want to be redirected to a general voicemail.
- You expect follow-up on your reason for calling.